VACANCY

Job Title: Customer Experience/Sales Engagement Executive

Location: Lagos, Nigeria

Department: Customer Experience

Industry: Insurance

Employment Type: Fulltime

Role Overview

We are seeking a highly articulate, confident, and results-driven Customer Experience & Sales Engagement Executive to join our team. The ideal candidate will play a critical role in engaging prospects, nurturing leads, and converting interactions into measurable business outcomes.

This role requires a unique blend of communication excellence, sales instinct, customer empathy, and data-driven thinking.

Key Responsibilities

* Engage prospects and convert interactions into qualified leads and sales

* Initiate and sustain meaningful conversations that guide prospects through the decision-making journey

* Capture, track, and manage leads effectively using CRM tools (e.g., Zoho CRM)

* Follow up consistently with prospects to drive conversions and close opportunities

* Maintain accurate and up-to-date records of all customer interactions and sales activities

* Analyze customer data to identify patterns, trends, and opportunities for improved engagement and conversion

* Collaborate with marketing and digital teams to improve lead generation and customer acquisition strategies

* Deliver exceptional customer experience across all touchpoints (physical and digital)

* Provide feedback to improve products, messaging, and customer journeys

Required Skills & Competencies

* Excellent verbal and written communication skills (clear, persuasive, and confident)

* Strong interpersonal skills with the ability to build rapport quickly

* Sales-driven mindset with proven ability to convert leads into customers

* High level of professionalism, confidence, and personal presentation

* Ability to think on your feet and handle objections effectively

* Strong follow-up discipline and attention to detail

* Basic data analysis skills (ability to interpret customer data and derive insights)

* Tech-savvy with the ability to quickly learn and use CRM systems and digital tools

* Strong organizational and multitasking skills

Technical Requirements

* Experience using CRM tools (Zoho CRM preferred) or similar platforms

* Proficiency in Microsoft Excel for basic data analysis

* Proficiency in Microsoft Powerpoint for presentations

* Familiarity with digital communication tools (Email (Preferrably M365 - Teams, Sharepoint, One Drive etc, WhatsApp, social platforms)

Experience & Qualifications

* Bachelor’s degree in any relevant field

* 2–4 years experience in customer experience, sales, or business development roles

* Experience in insurance, financial services, or FMCG is an advantage

* Proven track record of meeting or exceeding sales or engagement targets

What We’re Looking For

* A proactive, self-driven individual (Female) who takes ownership of results

* Someone who is energetic, persuasive, and comfortable interacting with diverse customers

* A fast learner who can adapt quickly to new tools, environments, and strategies

* A candidate who combines customer empathy with strong commercial awareness

Success Metrics (KPIs)

* Lead conversion rate

* Number of qualified leads generated

* Customer engagement quality

* CRM data accuracy and usage

* Contribution to revenue growth

 If you are passionate about engaging people, driving conversations, and turning opportunities into results, we would love to hear from you.

Vacancies

Job Tile: Team Lead, Enterprise Risk Management

Employment Type: Fulltime

Location: Lagos

Reports To: Board of Directors & MD/CEO

Industry: Insurance

Job Overview;

To minimize risk of loss by defining and ensuring compliance with the approved risk management framework and processes for identification, controlling, managing and reporting operational, underwriting and claims, strategic and reputational risks across all businesses of the Guinea Insurance Plc.

Key Responsibilities;

• Establish framework, procedures and practices to ensure that operational, strategic and reputational risk is appropriately identified, measured, monitored and controlled
• Drive implementation of operational risk action plan approved by the board
• Oversees the implementation of operational risk approach and strategies that are aligned with the GIP’s vision, mission and corporate objectives
• Identifies specific business risks in light of strategy and business specific operational changes
• Determine and approve operational risk tolerance limits
• Formulate and ensure compliance with sensitive operational risk policies
• Develop strategies for mitigating all business and operational risk
• Oversee and ensure the integrity of operational risk assessment process across the business
• Provide direction and drive assimilation of Operational risk management culture across all levels and functions Company wide
• Establish risk mitigation and control processes
• Ensure quarterly surveys are carried out on all identified stakeholders
• Ensure timely regulatory renditions of reports
• Regularly estimate economic capital for strategic, reputational and operational risks
• Estimate and ensure stress testing on strategic and reputational risk
• Develop risk models for measuring strategic and reputational risk
• Establish and maintain effective BCM for business resilience in Guinea Insurance Plc

Requirements;

• First Degree in any discipline
• Relevant Masters degree preferably in Risk Management
• Minimum of 5 years post qualification experience in operational risk management within

financial services Industry, of which at least 2 must have been in the insurance sector.

• Recognized professional certification such as ACIIN, MIRM,CFA.CIS, CFA CRM, FRM, PRM
• Excellent communication and stakeholder management skills
• Advanced knowledge of operational, strategic and reputational risk measurement methodologies

Key Competencies

• Attention to detail
• Critical thinking
• Integrity and professionalism
• Ability to work independently and in a team
• Strong organizational and time management skills

Job Title: Enterprise Risk Management (ERM) Executive

Location: Lagos
Employment Type: Full-Time

Industry: Insurance

Job Summary
We are seeking a detail-oriented and proactive ERM Executive to support the implementation and continuous improvement of the organization’s enterprise risk management framework. The successful candidate will play a key role in identifying, assessing, monitoring, and reporting risks that may impact business objectives.

Key Responsibilities

• Assist in the development and implementation of ERM frameworks, policies, and procedures
• Identify and assess risks across business units, including operational, financial, strategic, and compliance risks
• Monitor risk indicators and report on risk exposures and mitigation strategies
• Support risk workshops, assessments, and control reviews
• Maintain and update the organization’s risk register
• Collaborate with internal stakeholders to ensure effective risk management practices
• Prepare risk reports and dashboards for management and board-level review
• Ensure compliance with regulatory requirements and internal policies
• Support business continuity and crisis management planning

Requirements

• Bachelor’s degree in Finance, Business Administration, Risk Management, or a related field
• 1-2 years of experience in risk management, internal audit, compliance, or related roles
• Knowledge of ERM frameworks (e.g., COSO, ISO 31000)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Proficiency in Microsoft Office tools (especially Excel and PowerPoint)
• Professional certifications (e.g., CRM, FRM, PRM) are an added advantage

Vacancies

Job Tile: Team Lead, Internal Control & Compliance

Contract Type: Permanent

Location: Lagos

Reports To: MD/CEO & Chief Compliance Officer

Job Overview

To design, implement, and monitor a robust internal control and compliance framework that ensures adherence to regulatory requirements, mitigates operational and financial risks, and safeguards the company’s assets. The role is responsible for strengthening governance processes, ensuring compliance with NAICOM regulations and other statutory requirements, and promoting a strong control culture across the organization.

Job Responsibilities.

• Develop, implement, and continuously improve the company’s internal control framework in line with industry’s best practices.
• Conduct periodic reviews of business processes to identify control gaps and recommend enhancements.
• Ensure proper documentation of policies, procedures, and control activities across all departments.
• Monitor the effectiveness of internal controls and recommend corrective actions where deficiencies are identified.
• Ensure full compliance with NAICOM guidelines, Insurance Act provisions, AML/CFT regulations, and other applicable laws.
• Develop and maintain a compliance calendar and track adherence to all regulatory filings and obligations.
• Liaise with regulatory authorities and coordinate responses to compliance-related inquiries and inspections.
• Conduct compliance risk assessments and implement mitigation strategies.
• Identify, assess, and monitor operational, financial, and regulatory risks.
• Collaborate with business units to embed risk management practices into daily operations.
• Prepare periodic internal control and compliance reports for Executive Management and the Board Audit/Risk Committee.
• Develop dashboards and key risk indicators (KRIs) to monitor control effectiveness.
• Escalate significant control breaches and compliance issues promptly.
• Develop, review, and update company policies in line with regulatory requirements and evolving risks.
• Ensure effective dissemination and understanding of policies across the organization.

Requirements:

Education and Work Experience:

• BSc / BA in law, Finance, business administration or related field.
• Possession of relevant professional certifications is an added advantage(CISA, CIMA, ACCA, ACA etc)
• Eight (8) to ten (10) years experience in compliance and internal control

Skills and Competencies:

• Knowledge of regulations and associated company policies related to internal controls and governance and how these policies are applied within the organization
• Ability to documents processes, perform risk or control assessments to identify risk areas and mitigations and control design weaknesses
• Ability to keep updated with industry, regulatory changes and professional standards in internal controls
• Excellent report writing skills.
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
• Attention to detail.
• An analytical mind able to “see” the complexities of procedures and regulations.

Job Title: Internal Control & Compliance Executive

Report To : Team Lead, Internal Control & Compliance

Contract Type: Permanent

Location: Lagos

Key Responsibilities:

• Assist in the implementation and documentation of internal control policies and procedures.
• Support periodic reviews and basic audits to ensure compliance with internal policies and regulatory requirements.
• Help identify control gaps, process weaknesses, and potential risk areas, and escalate findings appropriately.
• Monitor selected financial and operational activities to detect irregularities or control breaches.
• Assist in preparing reports on audit findings, risk observations, and control issues for management review.
• Support control activities, including monitoring outstanding premiums and following up on claims process.
• Maintain proper documentation of control activities, audit work, and supporting records.
• Stay informed on relevant regulatory guidelines affecting the insurance industry.
• Collaborate with various departments to ensure adherence to established policies and procedures.
• Provide administrative and operational support during internal reviews and control assessments.

Qualification/Experience Requirement(s):

• Bachelor’s degree in Accounting, Finance, Economics, or a related field.
• Relevant professional certification (e.g., ACA or its equivalent is an advantage).
• Minimum of 2 years’ experience in internal control and audit, preferably in the insurance or financial services industry.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to identify control weaknesses.
• Proficiency in Microsoft Office and audit-related software.
• Good communication and report-writing skills

Interested and qualified candidates should send their applications and Curriculum Vitae to recruitment@guineainsurance.com not later June 1, 2026. 

Vacancy  

Job Tile: Team Lead, Internal Control & Compliance 

Contract Type: Permanent 

Location: Lagos 

Reports To: MD/CEO & Chief Compliance Officer 

Job Overview 

To design, implement, and monitor a robust internal control and compliance framework that ensures adherence to regulatory requirements, mitigates operational and financial risks, and safeguards the company’s assets. The role is responsible for strengthening governance processes, ensuring compliance with NAICOM regulations and other statutory requirements, and promoting a strong control culture across the organization. 

Job Responsibilities. 

• Develop, implement, and continuously improve the company’s internal control framework in line with industry’s best practices. 

• Conduct periodic reviews of business processes to identify control gaps and recommend enhancements. 

• Ensure proper documentation of policies, procedures, and control activities across all departments. 

• Monitor the effectiveness of internal controls and recommend corrective actions where deficiencies are identified. 

• Ensure full compliance with NAICOM guidelines, Insurance Act provisions, AML/CFT regulations, and other applicable laws. 

• Develop and maintain a compliance calendar and track adherence to all regulatory filings and obligations. 

• Liaise with regulatory authorities and coordinate responses to compliance-related inquiries and inspections. 

• Conduct compliance risk assessments and implement mitigation strategies. 

• Identify, assess, and monitor operational, financial, and regulatory risks. 

• Collaborate with business units to embed risk management practices into daily operations. 

• Prepare periodic internal control and compliance reports for Executive Management and the Board Audit/Risk Committee. 

• Develop dashboards and key risk indicators (KRIs) to monitor control effectiveness. 

• Escalate significant control breaches and compliance issues promptly. 

• Develop, review, and update company policies in line with regulatory requirements and evolving risks. 

• Ensure effective dissemination and understanding of policies across the organization. 

Requirements: 

Education and Work Experience: 

• BSc / BA in law, Finance, business administration or related field. 

• Possession of relevant professional certifications is an added advantage (CISA, CIMA, ACCA, ACA etc) 

• Eight (8) to ten (10) year's experience in compliance and internal control 

Skills and Competencies: 

• Knowledge of regulations and associated company policies related to internal controls and governance and how these policies are applied within the organization 

• Ability to documents processes, perform risk or control assessments to identify risk areas and mitigations and control design weaknesses 

• Ability to keep updated with industry, regulatory changes and professional standards in internal controls 

• Excellent report writing skills. 

• Must be self-solution driven, proactive and have acceptable knowledge of the business environment. 

• Attention to detail. 

• An analytical mind able to “see” the complexities of procedures and regulations. 

VACANCY

Job Title: Team Lead, Digital Technology Reports To: Chief Digital Officer

Direct Reports: Developers, Application /Network Support /IT Support/Help Desk, CRM & Contact Center Support

Role Purpose

To lead the execution of all Digital Technology operations by overseeing daily IT activities, digital platforms, help desk services, CRM and contact center systems, while ensuring regulatory compliance, system reliability, and contribution to business revenue growth.

Key Responsibilities

• Supervise daily IT operations, task allocation, and team performance
• Oversee Help Desk operations, SLA compliance, and user support experience
• Manage CRM and Contact Center systems to ensure optimal performance and customer engagement
• Ensure uptime and performance of all applications, portals, and infrastructure
• Lead development, deployment, and optimization of digital platforms
• Enforce IT governance, including policy formulation and updates
• Ensure compliance with NAICOM (MITSS), NIIRA, NDPR, and ICFR requirements
• Support audits (internal, external, regulatory) and maintain audit readiness
• Drive cybersecurity practices including vulnerability management and endpoint compliance
• Deliver automation, process improvement, and data-driven reporting initiatives
• Manage vendors and stakeholders to ensure service delivery excellence
• Ensure adequate security and safeguard of database and applications against hackers, viruses, theft, and other hazards.
• Provide necessary backup and storage for the organization data and information.
• Manage and develop relationships with internal and external stakeholders, vendors, out- sourced development, and projects.

Key Requirements

• Bachelor’s Degree in IT, Computer Science, or related field
• 5–8 years’ experience in IT/Digital roles with at least 2–3 years in leadership
• Experience in insurance industry is an added advantage
• IT Certification not limited to Project Management , ITILv4 or higher , Comptia Network , CISA
• Possess excellent troubleshooting skills across key IT equipment and systems.
• Must have excellent analytical abilities and problem-solving skills
• Strong experience with a range of automation and configuration management tools as well as virtualization technologies.

Technical Skills

• M365 Administration – Advanced
• Linux OS – Strong Proficiency
• Bash/Scripting – Advanced 
• PowerShell, AD Server, GPO
• DNS, Networking, Web Servers, cPanel, Redirects
• CRM & Contact Center systems
• Troubleshooting (advanced level)
• Data: Advanced Excel, SQL, Python, Power BI (Proficient)
• Project Management with proven delivery track record

Core KPIs

• System uptime & MTTR
• Help Desk SLA & user satisfaction
• CRM & Contact Center performance (uptime, response time, adoption)
• Digital platform performance, sales & revenue growth
• Audit compliance & policy updates
• Security incident reduction & remediation timelines
• Project delivery success rate

Competencies

Leadership | Accountability | Problem-solving | Communication | Execution Focus | Stakeholder Management

VACANCY

Job Description of an Internal Control Executive

This is an internal function which will drive the framework, oversight and monitoring of the control environment in Guinea Insurance Plc. The role focuses on ensuring compliance with policies, identifying risks, and supporting control processes across various departments within Guinea Insurance Plc. The officer will work closely with teams to promote a strong control environment and efficient operations.

Job Summary:
The Internal Control Officer will support the implementation, monitoring, and improvement of the company’s internal control framework. The role focuses on ensuring compliance with policies, identifying risks, and supporting control processes across various departments within Guinea Insurance Plc. The officer will work closely with teams to promote a strong control environment and efficient operations.

Key Responsibilities:

• Assist in the implementation and documentation of internal control policies and procedures.
• Support periodic reviews and basic audits to ensure compliance with internal policies and regulatory requirements.
• Help identify control gaps, process weaknesses, and potential risk areas, and escalate findings appropriately.
• Monitor selected financial and operational activities to detect irregularities or control breaches.
• Assist in preparing reports on audit findings, risk observations, and control issues for management review.
• Support control activities, including monitoring outstanding premiums and following up on claims process.
• Maintain proper documentation of control activities, audit work, and supporting records.
• Stay informed on relevant regulatory guidelines affecting the insurance industry.
• Collaborate with various departments to ensure adherence to established policies and procedures.
• Provide administrative and operational support during internal reviews and control assessments.

Qualification/Experience Requirement(s):

• Bachelor’s degree in Accounting, Finance, Economics, or a related field.
• Relevant professional certification (e.g., ACA or its equivalent is an advantage).
• Minimum of 2 years’ experience in internal control and audit, preferably in the insurance or financial services industry.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to identify control weaknesses.
• Proficiency in Microsoft Office and audit-related software.
• Good communication and report-writing skills

VACANCY

VACANCY

A leading risk management solution provider, known to provide peace of mind through assurance to all stakeholders, is seeking applications from suitable qualified individuals for Digital Engagement Officer;

Job Title:          Digital Engagement Officer

Contract Type: Permanent

Work Mode:     Hybrid

Location:         Lagos

Reports To:      Head, Brand & Corporate Communications

Job Overview: You will be responsible for producing high-impact visual designs and implementing the company’s digital and social media strategy. A core mandate of this role is the creation of visually engaging content tailored for various platforms to support brand storytelling, audience engagement, and campaign objectives. You will also develop and execute a structured content plan across all digital channels, grow and engage target audiences, and drive visibility in line with our business goals.

Core Responsibilities:

• Create high-quality, visually compelling graphic content for daily social media use
• Manage all social media platforms - posting, engaging, and responding to comments and queries in a timely manner
• Track, analyze, and report content performance using platform analytics tools
• Drive consistent follower growth, engagement, and brand visibility
• Monitor trends and initiate timely follow-ups such as post sharing, mentions, and interaction boosts
• Support general operations of the Unit, including coordination of content calendars, campaign execution, and internal communication support

Requirements:

• A minimum of a Bachelor’s Degree or HND in Mass Communication, Marketing, Digital Media, Fine/Applied Arts, Graphic Design, or any other relevant field
• 2–4 years proven experience in graphic design, social media management, or digital engagement
• Proficiency in design tools such as Adobe Photoshop, Illustrator, Canva, CorelDRAW, etc.
• Familiarity with social media management tools (e.g., Meta Business Suite, Buffer, Hootsuite)
• Strong communication and writing skills
• Ability to work under pressure, meet deadlines, and multitask efficiently

Other Requirements:

• Must be male(preferred for team balance)
• Age range:24 – 35 years
• Must have a portfolio or sample body of design work
• Demonstrated reliability, accountability, and team spirit

Interested and qualified candidate should send their applications and Curriculum Vitae to recruitment@guineainsurance.com not later than 26^th January, 2026.

VACANCY

Job Tile: Digital Marketing Executive

Contract Type: Permanent

Location: Lagos

Reports To: Group Lead, Marketing

Job Overview

The Digital Marketing Executive will assist in the planning, execution, and optimization of our online marketing efforts. The promotion of products and services through digital channels is a complex procedure with great potential which becomes increasingly useful for companies such as ours. The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign. Experience with lead generation campaigns is highly desired.

Job Responsibilities

• Business Development and Business Generation responsibility with monthly; quarterly and annual income generation targets specifically from Digital Marketing and generally from sales.
• Assist in the formulation of strategies to build a lasting digital connection with consumers.
• Plan and monitor the ongoing company presence on social media (Twitter, Instagram, YouTube, Facebook etc.)
• Launch optimized online adverts through Google AdWords, Facebook etc. to increase company and brand awareness.
• Be actively involved in SEO efforts (keyword, image optimization etc.) in tandem with IT Department.
• Provide creative ideas for content marketing and update website.
• Collaborate with graphic designers to improve user experience.
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, Web Trends etc.)
• Acquire insight in online marketing trends and keep strategies up-to-date
• Maintain partnerships with media agencies and vendors

 &